Terms & Conditions

1. About Glitta

These Terms and Conditions ("Terms") govern access to and use of the Glitta platform ("Platform"), including the Glitta website, mobile applications and any associated services.

Throughout these Terms:

• "Glitta", "we", "us" and "our" refer to Glitta.
• "Customer" means any individual or organisation using the Platform to search for, enquire about or book Vendor services.
• "Vendor" means any independent third-party individual or business offering services through the Platform.
• "Booking" means a confirmed reservation for services made through the Platform.
• "Services" means any event-related products or services offered by a Vendor.

Glitta operates solely as an online marketplace that enables Customers and Vendors to find one another, communicate through the Platform, process bookings and facilitate payments.

Glitta does not itself provide entertainment, event services, equipment hire or any other services offered by Vendors.

2. Acceptance of These Terms

By accessing or using the Platform, you confirm that you have read, understood and agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not use the Platform.

You must be at least eighteen (18) years old and capable of entering into legally binding contracts to create an account or make a booking.

Where you use the Platform on behalf of a business or organisation, you confirm that you have authority to bind that business or organisation to these Terms.

Nothing within these Terms excludes or limits any rights that cannot lawfully be excluded under applicable law.

All Vendors are additionally bound by the Vendor Terms contained in Section 8.

3. Marketplace Model

3.1 Marketplace Only

Glitta provides technology services only.

The Platform allows Customers to discover, compare and book independent Vendors.

Glitta does not employ, manage, supervise, direct, endorse, guarantee or control Vendors.

Nothing within these Terms creates an employment relationship, agency, partnership, franchise, joint venture or similar relationship between Glitta and any Vendor.

Each Vendor operates independently and is solely responsible for the services they provide.

3.2 Booking Contract

When a booking is confirmed through the Platform, the legal contract for the provision of services is formed directly between the Customer and the Vendor.

Glitta is not a party to that service contract except where expressly stated within these Terms.

Glitta's role is limited to operating the Platform, facilitating communications, processing payments and administering Platform policies.

3.3 Order of Precedence

All bookings made through the Platform are subject to these Terms and any mandatory Glitta Platform policies.

A Vendor may publish additional service-specific terms, operational requirements or cancellation conditions.

Those Vendor terms apply only to the extent that they:

• relate specifically to the Vendor's services;
• comply with applicable law; and
• do not conflict with these Terms or any mandatory Glitta Platform policy.

If any inconsistency exists between:

• these Terms;
• any Glitta Platform policy; or
• a Vendor's own terms,

then these Terms and the applicable Glitta Platform policies shall prevail.

No Vendor may exclude, amend, override or circumvent any Platform rule relating to:

• payments;
• booking procedures;
• Platform messaging;
• refunds;
• disputes;
• cancellations;
• Platform fees;
• anti-circumvention requirements;
• account suspension;
• payout procedures; or
• any other matter governed by Glitta.

3.4 Vendor Independence

Each Vendor represents and warrants that they are solely responsible for:

• complying with applicable laws;
• obtaining all necessary licences;
• permits;
• approvals;
• visas;
• insurance;
• certifications;
• tax registrations;
• health and safety obligations; and
• any legal requirement necessary to provide their services.

Glitta is not responsible for verifying whether any Vendor has complied with those obligations.

3.5 No Verification

Unless expressly stated otherwise, Glitta does not verify or certify:

• licences;
• insurance;
• qualifications;
• safeguarding credentials;
• criminal background checks;
• professional memberships;
• experience;
• financial standing; or
• legal authority to trade.

Customers acknowledge they are responsible for carrying out any enquiries they consider appropriate before making a booking.

3.6 No Guarantees

Glitta does not guarantee:

• Vendor availability;
• booking acceptance;
• service quality;
• event outcomes;
• Vendor performance;
• uninterrupted Platform availability;
• accuracy of listings;
• suitability of Vendors for any particular event.

Vendor information is supplied by Vendors themselves.

While Glitta may moderate content, Glitta does not warrant that listings are accurate, complete or current.

4. Accounts & Eligibility

Customers may browse the Platform without creating an account.

An account is required to:

• submit booking requests;
• make payments;
• manage bookings;
• communicate with Vendors through the Platform;
• leave reviews; and
• access post-booking support.

Users agree to provide accurate, current and complete information.

Users are responsible for maintaining the confidentiality of their login credentials.

You are responsible for all activity occurring under your account.

Glitta may suspend or terminate accounts where inaccurate information, fraudulent activity, misuse or breaches of these Terms are identified.

Multiple accounts created to avoid Platform rules or restrictions may be suspended without notice.

5. Bookings & Availability

5.1 Availability

Vendor availability displayed on the Platform is based upon information supplied by Vendors, including optional calendar integrations such as Google Calendar or Microsoft Outlook.

Displayed availability is indicative only.

Availability is not guaranteed until the Vendor confirms the booking through the Platform.

5.2 Vendor Confirmation

Vendors must accept or decline booking requests within twenty-four (24) hours.

If no response is received within that period, Glitta may cancel the booking request.

Where payment has already been collected, Glitta may issue an appropriate refund in accordance with these Terms.

Failure to respond consistently may affect Vendor rankings, visibility and account status.

5.3 Platform Communications

All communications relating to bookings, event requirements, cancellations, amendments, refunds and disputes must be conducted through the Platform messaging system.

Communications conducted outside the Platform may not be considered during dispute investigations.

Glitta may review Platform communications solely for:

• customer support;
• fraud prevention;
• dispute resolution;
• compliance;
• Platform security; and
• enforcement of these Terms.

Users must not attempt to bypass the Platform to avoid fees or Platform rules.

Such conduct may result in suspension or permanent removal.

5.4 Vendor Terms

Vendors may publish additional service-specific requirements.

Customers agree to those Vendor terms only to the extent they are consistent with these Terms.

Where any conflict exists, these Terms shall prevail.

6. Pricing, Fees & Payments

6.1 Vendor Pricing

Each Vendor is solely responsible for determining the prices charged for their services.

Glitta does not set, negotiate or control Vendor pricing and accepts no responsibility for the reasonableness or competitiveness of any price displayed on the Platform.

All prices displayed on the Platform are subject to correction where a genuine pricing error has occurred.

6.2 Platform Fees

Glitta may charge one or more of the following fees:

• Platform fees;
• Service fees;
• Customer transaction fees;
• Vendor transaction fees;
• Payment processing fees; and
• Any other fees disclosed before payment.

Applicable fees will be displayed during the booking process where required.

Unless otherwise required by law, Platform fees become earned when the booking transaction is processed.

6.3 Payment Processing

Payments are processed by independent third-party payment providers, including Stripe or such other payment providers as Glitta may appoint from time to time.

By making or accepting a booking, Customers and Vendors agree to comply with the applicable payment provider's terms and conditions.

Glitta does not control and is not responsible for:

• payment processing delays;
• banking delays;
• failed transactions;
• payment provider outages;
• declined payments;
• currency conversion;
• card issuer decisions; or
• payment provider errors.

6.4 Payment Schedule

Unless otherwise stated during checkout:

• fifty percent (50%) of the total booking price is payable at the time of booking;
• the remaining fifty percent (50%) is payable seven (7) days before the scheduled event.

Failure to make the balance payment by the due date may result in cancellation of the booking.

6.5 Failed Payments

Where any payment cannot be collected, Glitta may:

• retry the payment;
• suspend the booking;
• cancel the booking;
• suspend the Customer account; or
• recover any outstanding sums through lawful means.

The Customer remains responsible for all outstanding amounts.

6.6 Taxes

Vendors are solely responsible for determining, collecting, reporting and paying all taxes, duties, levies, VAT and governmental charges arising from their services.

Glitta accepts no responsibility for any Vendor tax obligations.

7. Vendor Payouts

7.1 Payout Conditions

Vendor payouts are conditional upon:

• successful completion of the booked event;
• expiry of the applicable dispute period;
• no unresolved chargebacks;
• compliance with these Terms;
• compliance with applicable law; and
• completion of any required verification procedures.

Glitta may delay or withhold payouts where reasonably necessary to investigate fraud, disputes, legal obligations, policy breaches or payment issues.

7.2 Right to Offset

Glitta may deduct or offset any amount owed to Glitta from future Vendor payouts, including amounts arising from:

• refunds;
• chargebacks;
• fraud;
• policy breaches;
• administrative corrections;
• duplicate payments; or
• legal obligations.

7.3 Verification

Glitta may require Vendors to provide identification, banking information, business documentation or other information before releasing payouts.

Failure to provide requested information may delay or prevent payout.

7.4 No Interest

No interest shall accrue on funds temporarily held by Glitta or its payment providers pending payout.

8. Vendor Terms

These Vendor Terms apply in addition to all other provisions of these Terms.

Participation on the Platform constitutes acceptance of these Vendor Terms.

8.1 Legal Responsibility

Each Vendor represents and warrants that they:

• are legally entitled to provide the services they advertise;
• possess all licences, permits and approvals required by law;
• comply with all applicable legislation;
• maintain any legally required insurance; and
• will comply with all Platform policies.

The Vendor remains solely responsible for the legality of their business and services.

8.2 Compliance with Platform Terms

Participation on the Platform is conditional upon compliance with these Terms and all applicable Platform policies.

A Vendor's own terms, conditions, cancellation policies or contractual documents must not conflict with, restrict or override these Terms.

Where any inconsistency exists, these Terms shall prevail.

Glitta reserves the right to require amendment or removal of any Vendor terms that conflict with these Terms or negatively affect the operation of the Platform.

Failure to comply may result in suspension, cancellation of bookings, withholding of payouts or permanent removal from the Platform.

8.3 Insurance

Each Vendor is solely responsible for obtaining and maintaining all insurance required by law or reasonably appropriate for their services.

Glitta does not verify insurance and makes no representation regarding the adequacy of any Vendor's insurance arrangements.

Customers are responsible for determining whether a Vendor's insurance is suitable for their particular event.

8.4 Safeguarding

Where services involve children or vulnerable persons, Vendors remain solely responsible for ensuring compliance with all safeguarding obligations applicable within the jurisdiction in which services are provided.

Glitta does not undertake safeguarding checks unless expressly stated otherwise.

8.5 Service Delivery

Vendors are solely responsible for:

• punctual attendance;
• staff conduct;
• equipment;
• vehicles;
• event setup;
• health and safety;
• compliance with venue rules;
• supervision of personnel; and
• delivery of the booked services.

8.6 Listings

Vendors must ensure all listings remain:

• accurate;
• truthful;
• lawful;
• up to date; and
• not misleading.

Glitta may edit formatting, remove content or suspend listings where necessary to protect the Platform or its users.

8.7 Booking Conduct

Vendors agree to:

• respond promptly to enquiries;
• honour confirmed bookings;
• communicate professionally;
• provide services with reasonable care and skill; and
• notify Customers immediately of any issue affecting the booking.

8.8 Platform Circumvention

Customers and Vendors must not:

• exchange contact details for the purpose of avoiding Platform fees;
• encourage off-platform payments;
• complete bookings outside the Platform following introductions made through Glitta;
• solicit repeat bookings outside the Platform where this avoids Platform fees.

Glitta may suspend or permanently terminate accounts engaged in circumvention.

Glitta may recover any Platform fees lost through deliberate circumvention.

8.9 Vendor Cancellations

Vendors must not cancel confirmed bookings except where genuinely necessary.

Repeated cancellations may result in:

• reduced search visibility;
• temporary suspension;
• permanent removal;
• withholding of payouts;
• cancellation penalties; or
• loss of preferred Vendor status.

8.10 Reviews

Customers may leave reviews following completed bookings.

Reviews must be honest and based upon genuine experiences.

Glitta may remove reviews that are:

• fraudulent;
• abusive;
• defamatory;
• discriminatory;
• threatening;
• misleading; or
• otherwise contrary to these Terms.

8.11 Vendor Media

Vendors grant Glitta a worldwide, royalty-free, non-exclusive licence to use photographs, videos, logos and other submitted content for:

• operating the Platform;
• promoting Vendor listings;
• advertising Glitta;
• social media;
• search engine marketing;
• public relations; and
• other legitimate business purposes.

Ownership of the content remains with the Vendor.

8.12 Suspension and Removal

Glitta may suspend or terminate any Vendor account immediately where it reasonably believes the Vendor has:

• breached these Terms;
• provided misleading information;
• engaged in fraud;
• posed a safety risk;
• received persistent justified complaints;
• attempted to circumvent the Platform;
• failed to comply with legal obligations; or
• otherwise presented an unacceptable commercial or reputational risk to the Platform.

Glitta's decision regarding suspension or removal shall be final, subject to any rights that cannot be excluded by law.

9. Cancellations & Refunds

9.1 Customer Cancellations

Unless otherwise required by applicable law, once a booking has been confirmed and payment has been successfully processed, all amounts paid by the Customer are non-refundable except as expressly provided in these Terms.

Customers may submit a request to change the event date through the Platform. Approval of any date change is entirely at the Vendor's discretion and subject to the Vendor's availability.

Failure to attend an event, change of mind, illness, travel disruption, scheduling conflicts, venue issues, weather conditions (unless the Vendor agrees otherwise), personal circumstances or any other reason shall not automatically entitle the Customer to a refund.

9.2 Vendor Cancellations

Where a Vendor cancels a confirmed booking, Glitta may, at its discretion, assist the Customer in locating a suitable replacement Vendor.

Glitta does not guarantee that a replacement Vendor will be available.

If:

• no replacement Vendor is available; or
• the Customer reasonably declines the proposed replacement,

Glitta will refund all booking payments received by Glitta for that booking, less any non-refundable payment processing fees retained by the payment processor where permitted by applicable law.

9.3 Failure to Confirm

Where a Vendor fails to accept or decline a booking request within twenty-four (24) hours, Glitta may cancel the booking request.

Any payment successfully collected may be refunded in accordance with these Terms.

9.4 Platform Fees

Glitta may charge:

• Platform fees;
• Customer transaction fees;
• Vendor transaction fees;
• Service fees; and
• Payment processing fees.

Unless required by applicable law:

• Customer transaction fees are non-refundable;
• Vendor transaction fees are non-refundable;
• Platform fees become earned when the booking transaction is processed; and
• Payment processing fees retained by Stripe or another payment provider remain non-refundable.

9.5 Disputes

Customers must notify Glitta through the Platform within forty-eight (48) hours of event completion if they believe the Vendor has materially failed to provide the booked services.

Glitta may request photographs, communications, invoices or other supporting evidence.

Glitta may investigate disputes in its sole discretion but does not act as a court, arbitrator or expert witness.

Nothing in this clause prevents either party pursuing legal remedies available under applicable law.

9.6 Chargebacks

Customers agree not to initiate a chargeback without first attempting to resolve the matter through Glitta's dispute process.

Where a chargeback is initiated fraudulently or without reasonable grounds, Glitta reserves the right to:

• suspend the Customer's account;
• recover associated costs;
• dispute the chargeback; and
• refuse future use of the Platform.

9.7 Customer Acknowledgement

By making a booking, the Customer acknowledges that:

• Glitta operates solely as a marketplace;
• the booking contract is between the Customer and the Vendor;
• Vendor terms apply only where consistent with these Terms;
• Glitta's Terms take precedence where a conflict exists;
• payment processing fees may be deducted from refunds where those fees are not returned to Glitta;
• Platform communications must remain within the Platform; and
• Customers are responsible for reviewing Vendor information before booking.

10. Reviews & User Content

Customers and Vendors may submit reviews, ratings, photographs and other content through the Platform.

Users warrant that all submitted content:

• is truthful;
• does not infringe third-party rights;
• is not defamatory;
• is not abusive;
• is not unlawful; and
• relates to genuine Platform experiences.

Glitta may remove any content that it reasonably believes breaches these Terms.

Users grant Glitta a perpetual, worldwide, royalty-free, transferable licence to display, reproduce, adapt and use submitted content for operating, improving and promoting the Platform.

11. Intellectual Property

All intellectual property rights relating to the Platform, including its software, branding, design, graphics, logos, databases, functionality and content created by Glitta remain the exclusive property of Glitta or its licensors.

Nothing in these Terms transfers ownership of any intellectual property to any Customer or Vendor.

Users must not:

• copy;
• reproduce;
• reverse engineer;
• scrape;
• distribute;
• modify; or
• commercially exploit any part of the Platform without Glitta's prior written consent.

12. Suspension & Termination

Glitta may suspend, restrict or permanently terminate any account immediately where it reasonably believes that a user has:

• breached these Terms;
• committed fraud;
• provided false information;
• attempted to circumvent the Platform;
• abused another user;
• infringed intellectual property rights;
• created unacceptable legal or reputational risk; or
• otherwise misused the Platform.

Termination does not affect any accrued rights or obligations existing before termination.

Glitta may continue to investigate suspected breaches after account closure.

13. Limitation of Liability

13.1 Marketplace Role

Glitta acts solely as an online marketplace and technology platform.

Glitta does not supervise, manage, control or perform Vendor services.

13.2 Vendor Services

To the fullest extent permitted by applicable law, Glitta accepts no responsibility for:

• Vendor conduct;
• Vendor negligence;
• service quality;
• cancellations;
• delays;
• injuries;
• property damage;
• contractual breaches;
• event outcomes; or
• losses arising from Vendor services.

13.3 Indirect Loss

To the fullest extent permitted by law, Glitta shall not be liable for:

• loss of profits;
• loss of revenue;
• business interruption;
• loss of opportunity;
• reputational damage;
• loss of goodwill;
• indirect loss;
• consequential loss; or
• punitive damages.

13.4 Liability Cap

To the fullest extent permitted by law, Glitta's total aggregate liability relating to any booking or use of the Platform shall not exceed the total Platform fees actually received by Glitta for the relevant booking.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

14. Indemnity

Customers and Vendors agree to indemnify and hold harmless Glitta, its directors, employees, officers, contractors and affiliates from any claims, liabilities, damages, costs or expenses arising from:

• breach of these Terms;
• misuse of the Platform;
• unlawful conduct;
• infringement of third-party rights;
• fraud;
• negligent acts;
• Vendor services; or
• breach of applicable law.

This indemnity includes reasonable legal costs.

15. Force Majeure

Glitta shall not be liable for any delay or failure arising from events beyond its reasonable control including:

• natural disasters;
• severe weather;
• flood;
• fire;
• epidemic or pandemic;
• war;
• terrorism;
• civil unrest;
• governmental action;
• changes in law;
• internet outages;
• cyber attacks;
• telecommunications failures;
• payment provider failures;
• labour disputes; or
• transportation disruption.

During such events Glitta may suspend, delay or modify Platform services without liability.

16. Privacy

Use of the Platform is also governed by the Glitta Privacy Policy.

By using the Platform, users consent to the collection, processing and storage of personal information in accordance with the Privacy Policy and applicable data protection legislation.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai.

Subject to any mandatory rights under applicable law, the courts of Dubai shall have exclusive jurisdiction over any dispute arising from these Terms or use of the Platform.

18. General Provisions

18.1 Amendments

Glitta may amend these Terms from time to time.

Updated Terms become effective upon publication on the Platform unless stated otherwise.

Continued use of the Platform constitutes acceptance of the revised Terms.

18.2 Electronic Communications

Users agree that notices, disclosures and communications provided electronically satisfy any legal requirement for written communications.

18.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.4 Assignment

Glitta may assign or transfer its rights and obligations under these Terms without notice.

Customers and Vendors may not assign their rights or obligations without Glitta's prior written consent.

18.5 Waiver

Failure by Glitta to enforce any provision shall not constitute a waiver of that provision or any other right.

18.6 Entire Agreement

These Terms, together with the Privacy Policy and any mandatory Platform policies, constitute the entire agreement between Glitta and each user concerning use of the Platform.

18.7 Survival

Any provisions which by their nature should survive termination, including payment obligations, intellectual property rights, indemnities, limitations of liability, dispute provisions and governing law, shall survive termination of these Terms.

Contact

Questions regarding these Terms may be submitted through the Glitta Platform or via the contact details published on the Platform.

By using Glitta, Customers and Vendors acknowledge that they have read, understood and agree to be bound by these Terms and Conditions.